Servicing and Support
Motor Industry Code of Practice
Keeping to the highest standards
As you’d expect, Peugeot is more than happy to comply with regulations designed to make the motor industry fair for all customers. These are known as the Motor Industry Code of Practice and were brought in by the Office of Fair Trading.
As you’ll see below, the code covers all the important rules about selling new cars, as well as guidelines on offering fair services and repairs.
If you’d like any more information, the Motor Codes Advisory and Conciliation Service offers free and impartial advice. Either visit motorcodes.co.uk or call the Consumer Advice Line on 0800 692 0825.
New Cars
The Motor Industry Code of Practice for New Cars covers:
- Advertising
- New car sales
- Manufacturer’s warranties
- Availability of replacement parts
- Complaints handling
Service and Repair
The Motor Industry Code of Practice for Service and Repair requires us to provide:
- Honest and fair services
- Open and transparent prices
- Completion of work as agreed
- Invoices that match quotes
- Competent and conscientious staff
- Straightforward and speedy complaints handling
